⚠️ U.S. Shipping Pause

📢 U.S. Shipping Update – Important Notice

Starting August 29, 2025, new U.S. customs regulations require that all international shipments entering the United States follow a Delivery Duty Paid (DDP) model. This means that all import taxes, duties, and fees must be prepaid by the sender before the shipment can be delivered. Previously, these fees were often paid by the recipient upon delivery, but under the new rules, the sender (us) will now be responsible for paying them upfront.

We are currently working hard to understand the full impact of these changes, including how much the new fees will be and how best to integrate them into our pricing and shipping processes. Because of this, we are temporarily pausing all orders and shipments to the U.S. until we can ensure a smooth, transparent experience for our customers without unexpected fees or delays.

-----------------------------------------------------

What this means for you:

• If you are a current U.S. customer with an existing order:
  Your order is on hold while we navigate these changes. We will be reaching out to you directly via email with detailed information and options. You can choose to:

  • Proceed with your order once we have finalized the updated shipping fees, which will now include customs duties and taxes.

  • Cancel your order for a full refund if you prefer not to wait.

• If you are a new U.S. customer:
  We are temporarily not accepting new orders from the U.S. until we resolve these customs and shipping challenges. We apologize for the inconvenience and appreciate your understanding.

-----------------------------------------------------

Why are these changes happening?

The new customs rules are part of updated U.S. government regulations aimed at streamlining import processes and ensuring all import taxes are collected upfront. This shift affects many businesses shipping to the U.S. and means that sellers must now cover these costs directly instead of passing them to the customer upon delivery.

-----------------------------------------------------

We appreciate your patience and support

This is an unexpected and complex situation affecting many small businesses like ours. Please rest assured that we are doing everything possible to find a solution quickly that is fair, transparent, and ensures your orders arrive without delays or surprise fees.

If you have any questions or concerns, please don’t hesitate to reach out to us at info@figurefactories.com. We will continue to update our website and social media channels as we have more information.

Thank you for your understanding and support during this time.